Call or Contact Centre Operator

Contact centre workers answer enquiries and provide or organise help for those who contact them. They may also deal with customer complaints, or sell goods or services.

In 2018 there were 675 people aged 29-38 in this occupation.

Source: Statistics New Zealand Census 2018 (Universities NZ analysis)

Highest qualification

  • People currently employed as Call or Contact Centre Operators have qualifications at a variety of levels.
  • 18.5% of current Call or Contact Centre Operator(s) aged between 29 - 38 years of age have a degree/level 7 qualification as their highest qualification.
  • 7.8% have postgraduate qualifications.
  • 52.7% have no post-school qualifications and 21% have a level 4 - 6 certificate or diploma.

Fields of study

Field of study is the main field people studied in their qualification. A proportion of people may have included other fields of study in their qualification.

Field Percent
No Post-School Qualification 33.3%
Business and Management 6.7%
Sales and Marketing 1.3%
Electrical and Electronic Engineering and Technology 1.3%
Office Administration 1.3%
Food and Hospitality 1.3%
Studies In Human Society <1%
Tourism <1%

External links

Click here to go to the information on the Careers NZ website relating to the occupation of Call or Contact Centre Operator